Commercial Real Estate for Rent or Lease
Office Rentals
OfficeSearchOnline.com Advanced Search My Favorite Properties Login or REgister for an Account Place an Ad and View Advertisement Packages Frequently Asked Questions

Owner/Property Manager Frequently Asked Questions

 
Select a topic from the list below that relates to your inquiry:
General Topics
What is OfficeSearchOnline?
What are the ad rates?
How do I place a new ad?
How do I find my ad(s)?
 
Technical Topics
How do I Modify or Renew my ad?
How do I make the ad inactive or delete it?
I cannot see my ads when I login, I searched but they don't come up
How do I remove my ad from the shopping cart?
 

Q: What is OfficeSearchOnline.com?
A: OfficeSearchOnline.com is an online advertising service. We provide advertising space for individual owners or property management that have commercial real estate for lease.


Q: What are the ad rates?
A: See Ad Plan for all the info.


Q: How do I place a new ad?
A: - Placing a ad is quick and simple. Follow these steps:

  1. Click on the Login/Register link at the top of the page.
  2. If you are a new user, you will need to register for an account. Registering is simple, just enter in your information and click on the "Register" button. Existing users, you will just need to Log-in.
  3. After you Log-in, you will be taken to the "My Listings" page. Here you will need to click on the "List New Property" link at the top of the page.This will take you to the listing information page for the ad.
  4. On the Listing Information Page, select your property type (office, retail, or industrial), select your state, and select your ad plan. When you are finished, click on the continue button. This will take you to the Property Information page.
  5. On the Property Information page, enter in all the property information. If you do not the information requested, then skip it. You can edit the ad at a later time. When you are finished, click on the "Preview" button at the bottom of the page. This will take you to the Preview page.
  6. On the Preview page, you can review the ad to ensure that the information is correct. If there are errors, you can click the "Go Back & Make Changes" button at the bottom of the page. If the information is correct, click on the "Save & Continue" button. This will take you to the Photo Upload page.
  7. On the Photo Upload page, you have the opportunity to upload up to 10 photographs or floor plans for the property. Information on how to upload, edit, and delete photos can be found on that page. If you do not have any photos to upload at this time, you can always upload them later. When you are finished, click on the "I'm Done Pay Now" button to go to the shopping cart.
  8. At the Shopping Cart, you will have a chance to review the charges. On this page, you can preview the ad or upgrade your ad package chosen. When you are finished, click on the "Pay Now" button. This will take you to the Billing Information page.
  9. On the Billing Information page, enter in your credit card exactly as it appears on the credit card. When you are finished click "Submit". Your credit card will now be charged and your ad placed online immediately.

Q: How can I find my ad?
A: Log in to your account. You will be on My Ads page listing all of your active and not-active ads.


Q: How do I edit or renew my ad?
A: To edit an ad: In the right column labeled Action you will see an "Edit Ad" button on the line of the ad. Click that button and this will take you to the Edit Ad page. Make the changes you would like to make and when you are finished, click the "Save" button at the bottom of the page.

To renew an active ad: Find the ad in the active ad listings. On the row of the ad in the Current Status column, click on the "Renew Ad" button. This will place the ad in the shopping cart and redirect you to that page. Review the charges and click the "Pay Now" button. This will take you to the billing information page. On the Billing Information page, enter your credit card information exactly as it spelled on your credit card and click the "Submit" button. Your ad is now renewed.


Q: How do I make an ad inactive or delete it?
A: Ads that expire without being renewed, will become not-active ads. They will not appear in the public listings any longer but are accessible from the "My Properties" page in your account. To make an ad inactive, click on the De-activate button associated with that ad. You should only do this if you are sure you have leased the property or no longer wish for it to be listed. Once an ad is de-activated, you will have to pay the new ad price to activate it again.

To Delete an ad: click on the Delete button associated with that ad. Once an ad is deleted, it cannot be brought back. You should only do this if you no longer own or manage the property.

 


Q. I cannot see my ads when I login, I searched but they don't come up.
A. If you are having trouble viewing your ads when you login, then the trouble may be with your internet security software. This is a known issue with the Norton Internet Security. We are currently working on a way to resolve the issue, but to solve the problem now, please give this a try:
1. Open the Norton Internet Security software.
2. On the left side of the screen you will see an Anti-spam tab. Click this tab to open it.
3. In the Anti-spam list, you will see a link for Ad Blocking. Click this link.
4. You will see a button on the right to turn off the ad blocking. Click the button to turn this off.
5. Close the Norton Internet Security software and go back to the ad or your ads.
6. Click the refresh button on your web browser. Your should now be able to view the ads.

 

Q. How do I remove my Ad from the Shopping Cart?

A. To remove your ad from the shopping cart, check the box with the 'X' located next to the ad. This will remove the ad from the shopping cart.
 
For additional assistance, please feel free to contact the our customer service staff.